Showing posts with label consulting. Show all posts
Showing posts with label consulting. Show all posts

Monday, October 29, 2012

Down is up and up is down.


I was reading one of Seth Godin's recent posts and it got me on a train of thought.  The article itself is about a noticeable shift in the classical marketing bell-curve of early adopters to laggards etc.  Godin argues that as a result of thirty years of marketing, consumers have been turned into geeks; into people eager to engage in ways that were seen as too risky just a generation ago, and this resulting in a skewing of the adoption curve.












The Traditional Marketing Bell-Curve













A Modern Day Shift?

I couldn't help but think of other longstanding classical marketing models that have also been turned upside down in recent years.  We have the AIDA (attention, interest, desire, action) model which Naked Communications have openly challenged, flipping it on its head and no longer specifically targeting awareness, but starting with action (theorising that the rest will follow suit).
The Original AIDA Model

The Flipped AIDA (or ADIA...) Model

We have the fundamental shift in consumer power from authoritarian brands to brands directed by social media and populous opinion (thanks for that revolution Sam...).  It has even been argued that Maslow's Hierarchy of needs may be more relevant in the modern (Western) world if it too was inverted; similar to Naked Communications targeting action, should we also be spending our time uncovering the complexity of self-actualization and focusing on appealing to this above all else?


Inverted Maslow Hierarchy

This isnt one of those "the only rule is to break the rules" spiels. It is interesting though to note how significantly traditional models can (or must) be altered to be relevant in today's market.  Which model might be next to go?  And, how can we best succeed by overlaying modern trends on the structure of old school models - assessing fit and changing accordingly?

Monday, September 24, 2012

Better than great.


I learnt an important lesson today.

I am currently developing a workshop for a client who's looking to overhaul a particular aspect of their service.  I have been interviewing stakeholders, determining where the company wants to be and ultimately, what they think they need to do to get there. 

I found myself compiling a list of the top 5 or 6 things that I'd heard, putting together a hit list to be checked off one by one.

Then I was challenged - and rightly so.

In hindsight - in this day and age it's fair to assume that every company worth its salt can focus its energies and be great at something.  But ultimately that shouldn't be why they speak to people like us.  Yes, our role is to understand the needs of the business and where they see it going, but it's then our job to take them out of their comfort zone - helping them to think in a manner far removed from their existing norms, their competitors and category expectations.

What if instead you re-framed the task as: 'how do we make them famous for it?'

With this as a goal, your competitive set becomes wider and the solutions you discover invariably better.